We know how it’s like—you finally decide to get that art book, you check out your order, and the exorbitant shipping cost throws you off your chair.
That’s it. Goodbye, art book of your dreams. You might hold it in your hands someday, when you can actually afford the shipping, or when the company decides to give some kind of discount. Who knows?
We get it.
We receive e-mails and DMs on Instagram on a daily basis with all sorts of questions regarding some of our steep shipping costs, and we'd like to take this time to clear things up a little. Here are some things about us that you may not be aware of:
So, why is our shipping so expensive?
We want to give you the most reliable options
Among all the shipping options in the world, there are unreliable ones which have a history of losing parcels in transit. This sometimes leaves us no choice but to provide only the best possible option for certain countries, which may amount to be a bit more than usual. (sorry about that, South America)
We’re based halfway across the world from you
We're based in Malaysia and that puts us roughly 10,000 km away from most of you in the United States and Europe! This distance has made it even more difficult for us when we try to look for reliable and affordable shipping services for our global customers, especially if they live in remote areas.
We’re not in complete control
The shipping rates you see were mostly decided by courier companies, depending on geographical and many other factors. This means that we don’t always get the final say in how much our customers pay for shipping. However, we're always on a sharp lookout for more flexible and secure shipping alternatives.
What About Express Shipping?
There’s one more question that people ask us often. Why is Express Shipping so costly compared to the rest? What are you paying for? Well, here are six reasons why this option is our favourite:
It arrives in a flash
A surefire guarantee that your parcel will reach within the specified duration (usually just 2-4 business days!).
It’s shipped to you and only you
With a proof of delivery that requires a receiver signature, your parcel will surely be delivered to the right person at the right address.
You decide how it reaches you
Use On-Demand Delivery to choose your preferred delivery option, including self-collection at the nearest service location—for if you’re away for a trip.
Send it to the right place
Typo on your street name? Correct your details and reroute it immediately, even when your parcel has already been shipped out.
You’re updated every step of the way
Get text and e-mail notifications to keep you informed on the status of your parcel and precisely when it will be arriving at your doorstep.
It’s in the safest hands possible
With an optimised receiver experience and high delivery success rates, you can go to sleep knowing that your parcel will be making its way to you safely.
Happy shopping! If you have any other questions or suggestions regarding how we might be able to improve our delivery experience, feel free to reach us at firstname.lastname@example.org. We’d love to hear from you.
Free shipping for orders over $150
P/S: Did you know that you can get free shipping off your entire order if you purchase more than $150 and above in a single receipt? Find some friends to share an order together today and just use the code SHIPPING150 at your check out.