28th February 2018

Dear Customers,

At Mossery, we strive to make world-class products that deliver the best possible experience to our customers.

For our 2018 Planner product — we’ve realised recently that there has been a mistake in our supply chain and received sub-par goods from our suppliers.

While the paper is manufactured by a well-known paper manufacturer in Italy, there has been some inconsistencies from our expectations prior to many attempts with different writing pens. A complaint has been launched and we have immediately discontinued using this paper.

To understand the current performance, we have put the paper to the test and you may take a look at the results.

Moving forward, our promise to you is that we will continue to seek out for a better paper to make the best planner out there.

If you have any issues or concerns, you may contact the design team at feedback@mossery.co. Or if you would like to help us build a better product, you may take our Pen Survey in order to understand your requirements.

Jun Lim
CEO, Mossery

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